Shipping policy

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Shipping Policy

Last Updated: October 2026

At Obsidian Curiosities, we aim to process and ship orders as quickly as possible while ensuring every item meets our quality standards.

Processing Times

  • Orders are typically processed within 1-5 business days.
  • Custom, made-to-order, or personalized items may require additional production time.
  • Processing times do not include weekends or public holidays.

Shipping Methods

  • Orders are shipped using trusted UK delivery services such as Royal Mail, Evri, or other suitable couriers.
  • Shipping options and costs will be displayed at checkout.

Delivery Estimates

Estimated delivery times after dispatch:

  • UK: 2-5 business days

Please note that delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or peak seasonal demand.

Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We may be unable to change it after the order has been dispatched.
  • Additional shipping charges may apply if the parcel is returned and requires resending.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery window, please contact us and we will work with the courier to investigate.

While we will do our best to assist, we are not responsible for delays caused by postal services or courier companies once an order has been dispatched.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photographs of:

  • The damaged item
  • The packaging
  • Any visible shipping labels

We will review the issue and arrange a suitable resolution.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Contact Us

For shipping enquiries, please contact:

Email: your-obsidian.curiosities@gmail.com

We aim to respond within 2 business days.

Small Business Note: As a small independent business, every order is greatly appreciated. Thank you for supporting us. ❤️